Need a new card?

If you have lost, broken or damaged your Explore card you can get a free reprint by going to the 'card reprint' link below. If you have another type of query please go to the 'other query' link.

All reprints are printed from existing data - please do not try and change your date of birth!

If you need a new photo for your card because the current photo no longer looks like you, you will need to re-apply. Click here to order an application form. (Please note that we will only replace photos where you are no longer recognisable.)